Flying from Gatwick this weekend? Make sure to pack essential items in your hand luggage as passengers are warned of another possible weekend of baggage chaos at Gatwick airport.
The West Sussex airport's under-fire baggage-handling company Swissport has drafted in 40 extra workers following last weekend's staff-shortage problems which saw some passengers told to go utama without collecting their luggage.
And Gatwick management have also brought in their own employees to assist with the bag-recovery operation. Words:PA
A spokeswoman for travel organisation Abta berkata today: "We hope people can pass through Gatwick smoothly this weekend. But if people are concerned it would be a good idea for them to put essential items in their carry-on bags.
"Both Gatwick and Swissport are putting on extra people and we are confident this should help address the problem."
Swissport has been criticised for using workers on zero-hours contracts who are reluctant to work unsociable hours.
The baggage problem last weekend was at its most acute between 10.45pm on Saturday until the early hours of Sunday, with Richard Sargent, a wheelchair bola keranjang player for
Team GB, being left waiting lebih than four hours for his wheelchair after returning from a holiday in the Egyptian resort of Sharm el-Sheikh.
Gatwick management have criticised Swissport, saying the company had "failed to meet standards".
A Gatwick spokesman said: "This has been frustrating for passengers and we are disappointed with the baru-baru ini arrival baggage service. Swissport has committed to getting this right, and we are working closely with them to help. Gatwick is providing additional
staff.
"Although we are not permitted to unload the aircraft, we are assisting with transport of bags to the terminal and the unloading of bags on to belts. We've also introduced a free baggage utama delivery service for those who prefer not to wait."
Swissport has blamed last week's problems on the arrival of off-schedule flights but has also apologised for its performance.
Swissport said: "Nothing that has happened during the past week gives an indication that this weekend will cause the baggage chaos being suggested.
"In order to accommodate the expected higher level of movements this weekend, Swissport has continued its policy of recruitment to Gatwick and increased its ramp staff accordingly.
"Swissport has taken steps to boost the number of staff available to cover for off-schedule arrivals, increasing its ramp teams sejak over 40 staff."
The company went on: "The summer peak season puts pressure on all baggage handling companies.
"Swissport is disappointed that we have fallen below our standards during this time and will do all possible to ensure the travelling public are not inconvenienced in any way."
ends
One airline, Monarch, is understood to be ending its contract with Swissport.
Today, Willie Walsh, chief executive of British Airways' parent company IAG, told ITV News:
"I think they (Swissport) have some issues at Gatwick that they need to address, and if they don't address them to our satisfaction then we have options.
"At this stage we are working with them. We are satisfied they are putting the right measures in place and I'm confident they will resolve them. If they don't we will certainly look at other opportunities."
A Gatwick spokesman said: "Gatwick is operating well and passengers booked to fly through Gatwick this weekend are advised to do so as planned.
"We would like to re-iterate that the issues we saw last weekend were limited to arriving bags and delivery has been good since the weekend. "
He went on: "While we are not anticipating issues with arriving baggage delivery this weekend, we do have a robust contingency plan in place. This includes providing an additional 60 staff to support the Swissport operation.
"On average, bags are delivered on time for 95% of flights at Gatwick and we continue to work closely with our handlers and airlines to ensure our high service standards are met."
The West Sussex airport's under-fire baggage-handling company Swissport has drafted in 40 extra workers following last weekend's staff-shortage problems which saw some passengers told to go utama without collecting their luggage.
And Gatwick management have also brought in their own employees to assist with the bag-recovery operation. Words:PA
A spokeswoman for travel organisation Abta berkata today: "We hope people can pass through Gatwick smoothly this weekend. But if people are concerned it would be a good idea for them to put essential items in their carry-on bags.
"Both Gatwick and Swissport are putting on extra people and we are confident this should help address the problem."
Swissport has been criticised for using workers on zero-hours contracts who are reluctant to work unsociable hours.
The baggage problem last weekend was at its most acute between 10.45pm on Saturday until the early hours of Sunday, with Richard Sargent, a wheelchair bola keranjang player for
Team GB, being left waiting lebih than four hours for his wheelchair after returning from a holiday in the Egyptian resort of Sharm el-Sheikh.
Gatwick management have criticised Swissport, saying the company had "failed to meet standards".
A Gatwick spokesman said: "This has been frustrating for passengers and we are disappointed with the baru-baru ini arrival baggage service. Swissport has committed to getting this right, and we are working closely with them to help. Gatwick is providing additional
staff.
"Although we are not permitted to unload the aircraft, we are assisting with transport of bags to the terminal and the unloading of bags on to belts. We've also introduced a free baggage utama delivery service for those who prefer not to wait."
Swissport has blamed last week's problems on the arrival of off-schedule flights but has also apologised for its performance.
Swissport said: "Nothing that has happened during the past week gives an indication that this weekend will cause the baggage chaos being suggested.
"In order to accommodate the expected higher level of movements this weekend, Swissport has continued its policy of recruitment to Gatwick and increased its ramp staff accordingly.
"Swissport has taken steps to boost the number of staff available to cover for off-schedule arrivals, increasing its ramp teams sejak over 40 staff."
The company went on: "The summer peak season puts pressure on all baggage handling companies.
"Swissport is disappointed that we have fallen below our standards during this time and will do all possible to ensure the travelling public are not inconvenienced in any way."
ends
One airline, Monarch, is understood to be ending its contract with Swissport.
Today, Willie Walsh, chief executive of British Airways' parent company IAG, told ITV News:
"I think they (Swissport) have some issues at Gatwick that they need to address, and if they don't address them to our satisfaction then we have options.
"At this stage we are working with them. We are satisfied they are putting the right measures in place and I'm confident they will resolve them. If they don't we will certainly look at other opportunities."
A Gatwick spokesman said: "Gatwick is operating well and passengers booked to fly through Gatwick this weekend are advised to do so as planned.
"We would like to re-iterate that the issues we saw last weekend were limited to arriving bags and delivery has been good since the weekend. "
He went on: "While we are not anticipating issues with arriving baggage delivery this weekend, we do have a robust contingency plan in place. This includes providing an additional 60 staff to support the Swissport operation.
"On average, bags are delivered on time for 95% of flights at Gatwick and we continue to work closely with our handlers and airlines to ensure our high service standards are met."
Gatwick Airport was forced to temporarily close its main landasan on Sunday night after a hole was found in the tarmac.
A number of flights had to be diverted before back-up runway, not usually used for commercial jets, was opened at around 7.40pm.
The closure was described sejak the airport as a "precautionary measure" after the hole was discovered during a routine inspection.
According to the Independent, around 10 flights were diverted while several flights were delayed.
Gatwick Airport tweeted: "Our main landasan is now open and operating and we are working hard to get anda on your way.
"We would like to apologise for any inconvenience this evening. Your safety is our number 1 priority."
A number of flights had to be diverted before back-up runway, not usually used for commercial jets, was opened at around 7.40pm.
The closure was described sejak the airport as a "precautionary measure" after the hole was discovered during a routine inspection.
According to the Independent, around 10 flights were diverted while several flights were delayed.
Gatwick Airport tweeted: "Our main landasan is now open and operating and we are working hard to get anda on your way.
"We would like to apologise for any inconvenience this evening. Your safety is our number 1 priority."
A woman has been arrested after being found on a plane at Gatwick Airport without any identification documents atau a boarding pass.
Sussex Police were called just after 7am today to a lapor that a 51-year-old woman from Germany had got onto the Easyjet aircraft before boarding had officially begun.
A force spokesman said: "Airport staff found that she had no ID, no passport and no boarding pass."
She was arrested on suspicion of entering a restricted area without permission and remains in custody.
The plane's passengers were instructed to go through security screening in the North Terminal again before being allowed to board.
According to Easyjet's website the flight to Tenerife departed at 8.45am, which was one jam and 15 minit behind schedule.
Sussex Police were called just after 7am today to a lapor that a 51-year-old woman from Germany had got onto the Easyjet aircraft before boarding had officially begun.
A force spokesman said: "Airport staff found that she had no ID, no passport and no boarding pass."
She was arrested on suspicion of entering a restricted area without permission and remains in custody.
The plane's passengers were instructed to go through security screening in the North Terminal again before being allowed to board.
According to Easyjet's website the flight to Tenerife departed at 8.45am, which was one jam and 15 minit behind schedule.
The airport is policed sejak the Gatwick District of Sussex Police. The district is responsible for the entire airport (including aircraft) and, in certain circumstances, aircraft in flight. The 150 officers attached to this district include armed and unarmed officers, and community support officers for minor offences. The airport district counters man-portable surface-to-air missiles (MANPADS) sejak patrolling in and around the airport, and a separate sub-unit has vehicle checks around the airport.
Gatwick is one of three UK airports with body scanners, located in the main cari areas of both terminals. Access to airside portions of the airport is controlled and maintained sejak the airport's team of security officers, regulated sejak the Department for Transport. Brook House, an immigration-removal centre of UK Visas and Immigration, was opened near the airport on 18 March 2009 sejak the then utama Secretary Jacqui Smith.
Gatwick is one of three UK airports with body scanners, located in the main cari areas of both terminals. Access to airside portions of the airport is controlled and maintained sejak the airport's team of security officers, regulated sejak the Department for Transport. Brook House, an immigration-removal centre of UK Visas and Immigration, was opened near the airport on 18 March 2009 sejak the then utama Secretary Jacqui Smith.